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VOSTEED SUPPORT
Your Account
You can check your order, track your package, and submit return/exchange requests on your account.
About Shipping and Delivery
Explore Shipping Countries & Regions, Shipping & Customs Fees, Estimated Shipping Time, and Delivery information here.
About Refund & Warranty Policy
You can find more info about Warranty Coverage, the Claim Process, and Resolution options for returns, refunds, repairs, and replacements here.
FAQ
How long will it take to get my orders?
It depends on where you are.
Packages should arrive in the United States within 3-7 business days.
Delivery to Mexico, Australia, and Europe places normally takes 10-25 business days.
Delivery details will be provided in your confirmation email.
Do you offer a Military Discount?
Sure, we have 15% off for military. Please feel free to click Vosteed Military Discount to unlock your Military Discount.
What payment method are available?
We accept PayPal and American Express , Diners Club , JCB , Discover , Mastercard , Venmo , Visa for the payment.
How can I track my package status?
We will send you a Notify email with tracking information once the package was shipped, you can use the tracking number inside to follow up your package and receive it timely.
Can I change the product after placing the order?
Please feel free to contact us to change any order details before the package ship out.
How to submit a return request
1. Log in to your account.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
How can I buy the replacement for my knife?
You can feel free to buy any replacement part of the knife by contact form.
And please kindly attach the model of your knife so that we can quickly check it out for you!
About Warranty
1.How can I return my product back?
The knife must be returned with 30 days from the date of receipt.
The knife must be in new condition, with no signs of wear, damage, or modifications.
The return process must be confirmed with Vosteed. support@vosteed.com
2.What can I do if my knife need to be repaired?
Please feel free to contact us with photos or video showing the problem, we will confirm it and provide a better solution for you. support@vosteed.com
3.Warranty Coverage
Vosteed guarantees high-quality products for customers. The warranty will be valid within the product’s life and you are required to be the original owner of the knife. We will try our best to help you.
Warranty Limitations details: https://www.vosteed.com/policies/refund-policy
Any question?
You can contact us through the contact form! We will be happy to assist you.